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STANDARD 24 - Staff support and supervision

(Adoption Agencies, Adoption Support Agencies)

Underpinning Legislation

The Local Authority Adoption Service (England) Regulations 2003:

The Voluntary Adoption Agencies and the Adoption Agencies (Miscellaneous Amendments) Regulations 2003:

The Adoption Support Agencies (England) and Adoption Agencies (Miscellaneous Amendments) Regulations 2005:


  • Staff and volunteers are supported and guided to fulfil their roles and provide a high quality service to children and service users.

NOTE: This standard is not relevant in respect of Adoption Support Agencies where the registered provider is an individual and does not have staff or volunteers.


The employer is fair and competent, with sound employment practices and good support for all its staff and volunteers


All staff, volunteers and manager, are properly managed, supported and understand to whom they are accountable.


Suitable arrangements exist for professional supervision of managers and the registered person of the agency.


Staff have access to support and advice, and are provided with regular supervision by appropriately qualified and experienced staff.


A written record is kept by the agency detailing the time and date and length of each supervision held for each member of staff, including the registered person. The record is signed by the supervisor and the member of staff at the end of the supervision.


All staff have their performance individually and formally appraised at least annually and, where they are working with children, this appraisal takes into account the views of the children the service is providing for.


Staff and volunteers are able to access the specialist advice needed to provide a comprehensive service for children and service users, including medical, legal, educationalists, psychologists and therapists advice.